Dear Consumer, we wish to inform you that access and use of www.waltervoulaz.shop is regulated by the following General Conditions of Sale and Use of the Website. Access and use of this website, together with the purchase of products on www.waltervoulaz.shop require the reading, acknowledgment and acceptance of these General Conditions. This website is managed by Walter Voulaz (“the Webmaster”) with registered office in Italy, via Elba 10, 20144 Milano, Tax no. VLZWTR60C17F205C and VAT no. IT09090560963, REA no. 2071682.
The following General Conditions of Sale and Use of the Website are published on www.waltervoulaz.shop in order to provide the Customer with recorded information regarding the laws in force.
Purchase of products is exclusively regulated by General Conditions of Sale published on the website and are effective at the time of purchase.
TERMS AND CONDITIONS
- Conditions of use for the Customer
- Access and use of www.waltervoulaz.shop, including the display of web pages, communication with the Webmaster, the possibility to download product information and to purchase products on the website, are activities performed by the Customer solely for personal use unrelated to any trade, business and professional activity. The Customer holds responsibility in regards to the use of www.waltervoulaz.shop and its contents. The Webmaster shall not be held responsible for any use of the website and its contents by any of its Customers that is not compliant with the laws in force, without prejudice to the Webmaster’s liability for wilful misconduct and gross negligence. In particular, the Customer remains the sole entity responsible for the communication of incorrect and false information and data to third-parties, without their consent, as well as its misuse.
- As every material will be downloaded or otherwise obtained through the use of the service at the Customer’s choice and risk, liability for any damage to IT systems or loss of data resulting from downloads shall lie with the Customer and cannot be imputed to the Webmaster. The Webmaster is not responsible for any damage resulting from inaccessibility to services on the website or any damage caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of content, network-related problems, providers or telephone and/or telematic connections, unauthorised access, alteration of data, failure and/or malfunction of electronic equipment of the Customer.
- The Customer remains responsible for the safekeeping and proper use of her/his personal information, including credentials that allow access to confidential services, as well as any harmful consequence or detriment that may arise to the Webmaster or third parties as a result of the incorrect use, loss, of misappropriation of such information.
- Intellectual Property Right
- All contents of the website are protected and safeguarded by the current laws on copyright and industrial and/or intellectual property. By way of example, but not limited to, content of the website includes:
- Texts
- Any graphic and/or textual general representation
- Photos
- Videos
- Logos
- Any reproduction, alteration, submission, publication and/or redistribution of the content of the website is strictly prohibited without the express written authorisation of Walter Voulaz, with the exception of printing, downloading and displaying the content of the site for exclusively personal and non-commercial purposes, on the condition that content is not in any way modified and that information relating to industrial and intellectual property rights affixed therein is maintained.
- Walter Voulaz notes that it is strictly forbidden to use all distinctive marks owned by Walter Voulaz. At the same time, the content of the website shall not, in whole or in part, be broadcasted through communication channels such as the Internet, television, radio or any other systems, without prior written authorisation from Walter Voulaz.
- All contents of the website are protected and safeguarded by the current laws on copyright and industrial and/or intellectual property. By way of example, but not limited to, content of the website includes:
- Conditions of sale
- This document contains the general conditions of sale and online payment through the website corresponding to the domain name www.waltervoulaz.shop, owned and operated by Walter Voulaz, with registered office via Elba 10, 20144 Milano, Tax no. VLZWTR60C17F205C and VAT no. IT09090560963, REA no. 2071682.
- These general conditions, unless otherwise specifically agreed in writing, govern the relationship between the seller and the consumer, in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code, Italian Legislative Decree no. 206/2005, and Italian Legislative Decree no. 70/2003 on electronic commerce.
- The available languages to conclude the contract with the Seller are Italian and English.
- Subject matter of the contract
- With these general conditions of sale, the Seller sells and the consumer buys remotely the tangible movable property indicated and offered for sale on the website www.waltervoulaz.shop. The contract is concluded exclusively online, through the access of the consumer to the website www.waltervoulaz.shop and the issuing of a purchase order according to the procedure provided for by the website.
- The regular forwarding of the order will be subject to the consumer’s acknowledgement and acceptance of these general conditions of sale, and in particular to pre-contractual information found in the product page.
- The Seller offers for sale on www.waltervoulaz.shop the products and carries out its business of electronic commerce exclusively with its end users who are “consumers”, i.e. only natural persons using www.waltervoulaz.shop for purposes not related to their own commercial, entrepreneurial or professional activity, if any.
- Otherwise, the Seller is entitled not to take into consideration purchase orders from individuals other than final consumers and any other purchase order that does not comply with these General Conditions.
- Pre-contractual information for the consumer
- Before concluding the purchase contract, the Customer can view the characteristics of the goods that are shown whilst making the choice in every product page. Before validation of the order with “obligation to pay”, information is provided regarding:
- the total price of the goods, including taxes, with details of shipping costs and any other costs;
- payment terms;
- the time limit within which the Seller undertakes to deliver the goods;
- The Customer will need to be aware at any time and in any case before conclusion of the contract of the information relating to the Conditions of Sale, the possible extra costs of transport, procedures to exercise the right of withdrawal, the legal guarantee of conformity for the goods purchased, as well as information relating to the Seller, the geographical address, telephone number and email address.
- Before concluding the purchase contract, the Customer can view the characteristics of the goods that are shown whilst making the choice in every product page. Before validation of the order with “obligation to pay”, information is provided regarding:
- Conclusion of contract
- The contract stipulated between the Seller and the Consumer shall be considered concluded with the acceptance of the order by the Seller and, in any case, subject to receipt of the relevant payment.
- Once the online purchase procedure is completed, the Consumer will receive an e-mail confirming the order, which will contain your data, the order number, the goods purchased and their related price, the shipping methods and costs, as well as the delivery address where goods will be sent. The Consumer is expected to print and store a copy of the order containing the present conditions.
- The Seller can refuse to accept purchase orders which do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products.
- In these cases, the Seller will inform you by e-mail that the contract has not been concluded and that the Seller has not followed up your purchase order, specifying the reasons.
- Availability of products
- The availability of products refers to the actual availability at the time when the Consumer places the actual order. However, such availability is to be considered as indicative only, as:
- – the products may be sold to other customers before your order confirmation, due to the simultaneous presence on the website of several users,
- – there may be an IT malfunction that makes a product available for purchase but which is not actually available.
- Even following the confirmation e-mail sent by the seller, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the product(s) not available and the Consumer will be immediately informed by e-mail. This e-mail will also inform about the methods and timing of reimbursement of any additional amounts paid.
- Walter Voulaz (the Seller) reserves the right to modify the items placed on sale on www.waltervoulaz.shop at any moment without providing notice of such amendments.
- In accordance to the laws in force, the maximum period allowed for the Seller to provide for delivery of the sold items amounts to 20 (twenty) days since the date of conclusion of the contract, except in cases of force majeure.
- The availability of products refers to the actual availability at the time when the Consumer places the actual order. However, such availability is to be considered as indicative only, as:
- Prices
- The prices published on the website www.waltervoulaz.shop are in EURO (including VAT).
- In the event of an IT, manual, technical or any other error that may result in a substantial change, not foreseen or foreseeable by the Seller, such as one making the retail price exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid will be refunded to you within 14 days from the day of cancellation.
- Walter Voulaz (the Seller) reserves the right to modify prices of the products offered on sale on www.waltervoulaz.shop and without prior notice.
- Right of withdrawal
- Pursuant to Article 52 of Italian Legislative Decree no. 206/2005, the Consumer has the right to withdraw from the purchase contract for any reason, without explanation and without penalty, in the terms and conditions indicated in the following articles.
- To exercise the right of withdrawal, the Consumer must fill out the withdrawal request form and send it to the Seller by e-mail to indi@waltervoulaz.it within 14 working days from the date of receipt of the product for which the right of withdrawal is exercised.
- The right of withdrawal applies only to the product purchased in its entirety; it is not possible to exercise the right of withdrawal only for one or more parts of the product purchased.
- Once having received the notice of withdrawal, the Consumer will immediately receive instructions on how to return the product(s), by assigning a unique code for the return. The Consumer will also receive an authorisation e-mail containing the necessary documents to proceed with the shipment.
- Collection can be booked by the Consumer through the Call Center of the courier indicated by the Seller. The returned product must be delivered to the Seller within 14 days from receipt of the documentation. The date of delivery to the forwarder shall serve as proof of this.
- Returns can only be requested by the holder of the order and made at the same address used for the shipment.
- Shipment of goods returned via the courier indicated by the Seller remains under complete responsibility of the Seller until proof of delivery is provided by the warehouse of the Seller.
- It remains forbidden to use a different courier than the one indicated by the Seller. In case the Consumer to use a courier other than the one indicated by the Seller to return the products, the shipping costs will be borne on the Consumer, as well as responsibility in case of product loss or damage.
- The purchased product shall be returned intact, not being used, washed or changed. It must be complete with all its parts, as well as with the control tag, the warranty seals intact and not tampered with, and in the original package (including packaging and original boxes, and any additional material, such as, for example, plastic bag, tissue paper, hanger and clothing covers), complete with the related tax documentation.
- Shipping costs relating to the return of the product within the European Union are borne by the Seller both in the event of exercising the right of withdrawal as well as for the replacement of goods for wrong size/colour or for defective items under warranty.
- The Consumer can request the replacements of goods for wrong size/colour only once.
- The return of goods on sales discount is allowed only for change of size/colour, refunds are not accepted.
- Without prejudice to any repair costs for damage caused to the original packaging, the Seller will refund the Consumer with the amount already paid for the purchase of the product within 14 days from its return.
- In case of payment by credit card, the refund will be made by reversal of the amount charged to the credit card.
- You will not be able to exercise the right of withdrawal due to lack of essential condition of integrity of the product (or its packaging and/or its contents), in cases where the Seller determines:
- The use, even partial, of the product and any eventual accessories;
- The lack of the original inner packaging;
- Tampering and deterioration of warranty seals;
- The absence of integral elements of the product;
- The absence of the control tag attached to the product;
- Damage to the product for reasons other than its transport.
- If not compliant to the modalities and allocated to exercising the right of withdrawal as set out above, the Consumer will not be entitled to a refund of the amounts already paid to the Seller. Within 14 days from sending the e-mail providing information on the non-acceptance of the return, you can choose to receive back, at your own expense, the products in the state in which they were returned to the Seller, notifying the Seller, using the modalities which will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
- Warranties and originality of the product
- All products sold through the website are covered by the Seller’s warranty for lack of conformity of 24 months, provided that the defects are reported within 2 months from discovery, as provided for by Italian Legislative Decree no. 206/2005.
- The warranty applies to products with a lack of conformity, provided that the product is used correctly, in accordance with the instructions for use and washing indicated in the relevant label. In the event of lack of conformity, the Seller shall restore the conformity of the product by repairing/replacing it at no cost further cost for the Consumer. If as a result of the control made by the Seller the defect does not amount to a lack of conformity, the Consumer will be charged with additional costs for verification and restoration, where applicable, as well as transport costs if incurred by the Seller.
- In cases where the application of warranties provides for the return of the product, you must return it in its original internal packaging, together with any documentation (invoice, receipt, etc.) and accessories. In order to limit damage to the original package, the Seller recommends placing it in a second box.
- Sizes and wearability
- The essential characteristics of the products are explained on www.waltervoulaz.shop in each product page. The Consumer is advised to verify the sizes with the corresponding table of measures and favor a larger size rather than a smaller one. In event of uncertainty the Consumer can contact the customer service.
- Images and colors of the products offered for sale on www.waltervoulaz.shop may not correspond to the actual ones, due to the effect of the Internet browser and the monitor used.
- If in need of further assistance, the Consumer can contact the customer service provided by the Seller, available to answer questions or provide further explanations, by sending an e-mail to indi@waltervoulaz.it
- Cookies
- The website www.waltervoulaz.shop uses cookies. Cookies are electronic files that record information relating to the navigation of the consumer in the website (pages consulted, date and time of consultation, etc.) and which allow the Seller to offer a customised service to its customers.
- The Seller will inform the Consumer about the possibility of deactivating the creation of such files, by accessing the Consumer’s Internet configuration menu. It remains understood that this will prevent you from purchasing online.
- Effectiveness
These General Terms and Conditions of Sale and Use consist of all the clauses that compose them. If one or more of the provisions of these General Terms and Conditions of Sale and Use is considered invalid or declared invalid under the law, such as following a decision by a court having jurisdiction, the remaining provisions will still continue to have entire force and effect. - Claims and further information
Any claim or request of further information shall be addressed to: Walter Voulaz – Customer Service Via Elba 10 20144 Milano e-mail: indi@waltervoulaz.it - Applicable Law
- Users who access this website declare to accept that all matters relating to the use of the website www.waltervoulaz.shop are governed by the current legislation of the Italian State.
- Any dispute that cannot be amicably resolved will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the consumer, if located in the territory of the Italian State. If the consumer resides outside of Italian territory, the Court of Milan will be competent.
- Alternatively, the Consumer can make optional use of the mediation procedures for the resolution of any disputes arising in the interpretation and execution of the present conditions of sale and use, by using the online platform made available by the European Commission, accessible by following the following website link http://ec.europa.eu/odr
- Walter Voulaz (the Seller) does not guarantee in any way that the content of the website complies with the regulations in force in other countries.
- Protection of personal data
- Pursuant to Article 13 of EU Regulation 2016/679 of 27/04/2016, hereinafter referred to as GDPR (General Data Protection Regulation), Walter Voulaz (the Seller), responsible for the treatment of personal data, informs the Consumer regarding protection of their personal data.
- Data processing purposes: the personal data provided by the Consumer will be used exclusively for the following purposes:
- stipulation and performance of the contract and all related activities, such as, for example, invoicing, credit protection, administrative services, management purposes, organisational and functional services for the performance of the contract;
- fulfilment of obligations under the law, regulations, applicable legislation and other provisions issued by authorities empowered by the law and by supervisory and control bodies.
- The processing of personal data for the above purposes does not require the express consent of the Consumer (art. 6 para. b) and e) of the GDPR).
- Mandatory or optional nature of data provision and consequences of any refusal to provide personal data
The data required for the purposes referred to in letters a) and b) above must be mandatorily provided for the fulfilment of legal obligations and/or for the conclusion and performance of the contractual relationship and the provision of services requested. Therefore, the Consumer’s refusal, even partial, to provide such data would make it impossible for the Owner to establish and manage the relationship and provide the requested service. - Methods of data processing
The processing of personal data is carried out using the operations set out in art. 4 para. 2) GDPR, for the purposes mentioned above, both on paper and computer, by means of electronic or otherwise automated tools, in compliance with current legislation particularly related to confidentiality and security and in accordance with the principles of correctness, lawfulness, transparency and protection of Consumer rights. The processing of personal data is carried out exclusively by the Owner’s organisation, its employees and/or persons in charge. - Communication and Disclosure
- Personal data may be communicated, within limits strictly outlined by obligations, with the end to complete tasks referred to above and in compliance with current legislation on the subject, related to the following categories of subjects:
- persons to whom such communication must be made in order to fulfil or to demand the fulfilment of specific obligations provided for by laws, regulations and/or Community legislation;
- external natural and/or legal persons that provide services instrumental to the activities of the Owner for the purposes referred to above (e.g. agents, suppliers, consultants, carriers, bodies, professional firms). These entities will act as data processors.
- Personal data will in no way be disclosed.
- Personal data may be communicated, within limits strictly outlined by obligations, with the end to complete tasks referred to above and in compliance with current legislation on the subject, related to the following categories of subjects:
- Period of retention of personal data
Personal data will be kept for the entire duration of the contract with the Owner, after which data will be kept for the completion of the terms provided by law for the storage of administrative documents, and then will be deleted. - Data transfer
Personal data are stored on servers located within the European Union. It remains understood that the Owner, if necessary, will have the right to move the servers even outside the EU. In this case, the Owner hereby guarantees that the transfer of data to non-EU countries will take place in accordance with the applicable legal provisions, subject to the stipulation of the standard contractual clauses provided for by the European Commission. - Rights of the data subject
- The Consumer, party of interest, is entitled to the rights set out in Article 15 of the GDPR, namely the rights to:
- obtain confirmation of the existence or otherwise of personal data concerning the Consumer, although not yet recorded, and their communication in comprehensible form;
- obtain information on: a) the origin of the personal data; b) the purposes and methods of processing of personal data; c) the logic applied in case of processing of data carried out through electronic means; d) the identity of the owner, managers and representatives appointed pursuant to art. 5, para. 2 of the Privacy Code and art. 3, para. 1, GDPR; e) the subjects or categories of subjects to whom personal data may be communicated or which can learn about them as appointed representatives in the territory of the State, managers or agents;
- obtain: a) the update, rectification or, when interested, integration of data; b) removal, anonymisation or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) confirmation that the operations set out in letters a) and b) have been notified, including their contents, to those to whom data were communicated, unless this fulfilment proves impossible or requires the use of means clearly disproportionate to the right being protected;
- The Consumer can contest the above, in whole or in part: a) for legitimate reasons to the processing of personal data concerning them, even if pertinent to the purpose of collection;
- Where applicable, the Consumer also has the rights set out in Articles 16-21 GDPR (Right of rectification, right to be forgotten, right of processing restriction, right to data portability, right to objection), as well as the right to complain to the Supervisory Authority.
- To exercise rights under Art. 15 of the GDPR or for questions or information regarding the processing of data and the security measures taken, the Consumer can in any case forward the request to the following address: Walter Voulaz – Customer Service email: indi@waltervoulaz.it
- The Consumer, party of interest, is entitled to the rights set out in Article 15 of the GDPR, namely the rights to:
Last update: 10 October 2019
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